Voted Best Auto Repair Shop in Ballard!
Bernie’s Automotive Service is the best auto repair shop in the Seattle and Ballard areas – and that’s not just our opinion.
In addition to great online reviews, most of our customers have been coming to us for years, and happily refer us to friends and neighbors.
Not only that, but we were voted Best of Ballard Automotive Service by the Ballard News-Tribune!
What makes us the best? We offer unparalleled customer service through our Golden Rules of Customer Service and our Customer Care Program.
Not to mention our superior professional auto repair services, backed by our impressive 24 Month / 24,000 Mile Auto Repair Warranty.
Golden Rules of Customer Service
Bernie’s strictly adheres to the Golden Rules of Customer Service. We will serve each customer the way we would like to be served if we were the customer:
Our Commitments to Customer Service
- We will provide each customer with courteous and professional service.
- We will provide clear and accurate estimates of repair to our customers.
- We will perform no repairs without customer authorization.
- We will perform each service and repair professionally with top-quality parts and materials.
- We will report any vehicle safety or repair concerns observed during vehicle service to our customers.
Prioritizing Vehicle Repairs for Our Customers
We will prioritize recommended vehicle services and repairs in this order:
- Safety
- Progressive Damage
- Recommended Maintenance
Honest, Reliable Service with Guaranteed Work
- We will not recommend services or repairs that are without benefit to our customers and their vehicles.
- We will stand behind our work and honor all applicable warranties.